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Quality

Veröffentlicht am Dienstag, 11. Dezember 2012, 11:28

Insurance brokers and financial advisers want their customers to have received the best possible information before taking decisions. This is why an average of 2.75 advice sessions take place before a customer says yes or no. The time invested up to the time a transaction is agreed or declined amounts to between 5.6 and 6.3 […]

Insurance brokers and financial advisers want their customers to have received the best possible information before taking decisions. This is why an average of 2.75 advice sessions take place before a customer says yes or no.

The time invested up to the time a transaction is agreed or declined amounts to between 5.6 and 6.3 hours! And then there is the back-office time of between 2.1 and 5.0 hours. The continuous assistance provided to existing customers (customer service, administration) takes up between 1.4 and 1.8 hours per customer per year.

A sample check of 66,000 deals concluded by financial advice firms legally required to record complaints found that 99.5% of all business transactions resulted in no objections.